Technician helping troubleshoot Samsung Galaxy A55 Wi-Fi connection issues

Steve H.

Reviewed for technical accuracy

Specialities: Samsung Galaxy A55 Wi-Fi problems (dropping connection after update, not connecting, reconnecting loop, weak signal), network settings, Android troubleshooting, router compatibility

Samsung Galaxy A55 Wi-Fi disconnecting, “not connected,” reconnecting over and over — safe checks (network settings, cache, router, software) before factory reset

Technician avatar Technician
I hear you. When a Samsung Galaxy A55 keeps dropping Wi-Fi, especially after a software update, it feels frustrating because Wi-Fi was working fine before.

Trust moment: let’s not jump to a factory reset or change router settings just yet. We’ll do the safest checks first, and you can stop at any point if something doesn’t feel right.

Quick start: did the Wi-Fi problems start right after the latest Android update, or did they happen gradually? And does it disconnect from all Wi-Fi networks or just your home network?
Customer
It started about a week ago after an update. It’s my home Wi-Fi mostly, but sometimes it also drops at work. It keeps trying to reconnect over and over. It’s annoying because I have to turn Wi-Fi off and back on to make it work again.
Technician avatar Technician
That pattern — dropping on multiple networks and needing a manual toggle to fix it — usually means the problem is on the phone side, not the routers. The update is the likely trigger.

Before we change anything, let me ask: when it disconnects, does the phone still see the Wi-Fi network (it shows up in the list), or does it disappear completely? And does it say “no internet” or does it just lose the connection without warning?
Customer
It still shows the network in the list, but it says “no internet” or “can’t connect.” When I toggle Wi-Fi off and on, it reconnects fine. Sometimes it stays on for hours, sometimes it drops again in minutes.
Technician avatar Technician
That’s very helpful. The network shows up but says “no internet” — that tells me the phone is connecting to the Wi-Fi router, but something is blocking the actual internet flow. This is often a software cache issue after an update, not a hardware problem.

Trust moment: I don’t want you doing a factory reset yet. That’s a last resort. Let’s try something much safer first that often fixes this.

One safe check: when you go to Settings > Apps > Wi-Fi (or “System apps”), can you find the Wi-Fi app or service and see if there’s a “Clear cache” or “Clear data” button?
Customer
I found Settings > Apps. I see Wi-Fi listed. There’s a button that says “Clear cache.” I’m nervous about clicking it. Will it delete my passwords?
Technician avatar Technician
Good question. “Clear cache” is safe — it only removes temporary files and won’t delete your Wi-Fi passwords. “Clear data” is different and would reset the app, but we don’t need that yet.

Cache clearing is one of the most common fixes for Wi-Fi dropping after an update. It takes a few seconds and you can undo it by just reconnecting to your network if something goes wrong (which is rare).

Go ahead and tap “Clear cache” on the Wi-Fi app. After that, restart the phone (power off and on) and test if the Wi-Fi stays connected longer.
Customer
Okay, I cleared the cache and restarted. Let me test it for a bit. So far it’s been connected for about 15 minutes without dropping. That’s better than before.
Technician avatar Technician
That’s a positive sign. Keep testing over the next couple of hours — use it like you normally would (browsing, apps, video). If it stays stable, the cache clear worked. If it drops again, we have a few more safe steps.

While you’re testing, there’s one more thing worth checking: Wi-Fi power saving mode. Some Android updates turn on aggressive power-saving features that disconnect Wi-Fi to save battery. Go to Settings > Battery and look for “Wi-Fi power saving” or “Adaptive power saving.” If it’s on, try turning it off temporarily.
Customer
I found it. “Adaptive power saving” is turned on. I turned it off. Should I also check anything in the Wi-Fi settings itself?
Technician avatar Technician
Yes, good thinking. Go to Settings > Wi-Fi > Advanced (or the three-dot menu) and look for a setting called “Wi-Fi scanning” or “Wi-Fi optimization.” If it’s on, that can sometimes cause reconnection loops because the phone keeps scanning for better networks. Try turning it off.

Also check if there’s a “Keep Wi-Fi on during sleep” setting — make sure it’s set to “Always” or “Only when plugged in” depending on your preference. Some updates change this, which can cause disconnects.
Customer
I see “Wi-Fi optimization” and it was on. I turned it off. I also found “Keep Wi-Fi on during sleep” and it was set to “Only when plugged in.” I changed it to “Always” to be safe. How long should I wait to see if this fixes it?
Technician avatar Technician
Give it at least 2 to 3 hours of normal use — that includes some time when the phone is locked and sleeping. Those power-saving and optimization settings are often what cause dropping after updates.

Trust moment: I don’t want you to feel like you have to monitor it constantly. Just use your phone normally and notice if you have to toggle Wi-Fi again. If it drops even once during this test, let me know and we’ll try one more safe step before considering anything more involved.
Customer
It’s been about 2 hours now and it hasn’t dropped once. I’ve used it for email, browsing, and even watched a video. This is so much better. Should I leave these settings changed or turn some back on?
Technician avatar Technician
Excellent. For now, leave them as they are — Adaptive power saving off, Wi-Fi optimization off, and Keep Wi-Fi on during sleep set to Always. These are the settings that were causing the dropping after the update.

If you want to save battery later, you can turn Adaptive power saving back on (just not the Wi-Fi part of it). But leave Wi-Fi optimization off for now — that’s the one most likely to cause reconnection loops.

Test for one more full day to be sure, especially overnight. If it stays stable, you’ve found the fix. If it drops again, we have a couple more options that are still safe.
Customer
Thank you so much. I was really worried I’d have to reset the phone and lose things. This makes so much more sense now. I’ll keep testing and let you know if anything changes.

Quick answer: the accepted fix

Accepted first fix for Samsung Galaxy A55 Wi-Fi dropping after update (safe approach): 1) clear the Wi-Fi app cache (Settings > Apps > Wi-Fi > Clear cache) and restart the phone, 2) turn off Adaptive power saving or Wi-Fi power-saving mode (Settings > Battery), 3) disable Wi-Fi optimization (Settings > Wi-Fi > Advanced), and 4) set “Keep Wi-Fi on during sleep” to Always (Settings > Wi-Fi > Advanced). These changes target the most common causes of post-update Wi-Fi dropping on Samsung Galaxy phones. Test for at least 2–3 hours before assuming the issue is fixed. If dropping continues after these steps, check for a newer software update or try forgetting and re-adding the network.


Why Samsung Galaxy A55 Wi-Fi drops after an update (and why it feels like a sudden problem)

When a Samsung Galaxy A55 starts dropping Wi-Fi right after a software update, it’s usually because the update changed how the phone manages power or network scanning. Android updates sometimes enable aggressive power-saving features that disconnect Wi-Fi to save battery, or they turn on Wi-Fi optimization that scans for better networks and causes reconnection loops. The phone isn’t broken — the new software settings just need adjustment. This is one of the most common post-update complaints on Samsung Galaxy phones, and it’s almost always fixable without a factory reset. The key is identifying which setting changed and turning it off.

What to check first (safe checks before changing advanced settings or resetting)

Start with the least risky step: clear the Wi-Fi app cache and restart the phone. This removes temporary files that may have been corrupted during the update. Next, check your battery and power-saving settings — if Adaptive power saving or Wi-Fi power-saving mode is on, turn it off temporarily. Then go to Wi-Fi > Advanced and disable Wi-Fi optimization, which can cause the phone to constantly scan for better networks and disconnect. Finally, make sure “Keep Wi-Fi on during sleep” is set to Always. These four changes address the most common causes of post-update Wi-Fi dropping. Test for 2–3 hours of normal use before assuming the issue is fixed. For more Samsung troubleshooting, see Troubleshooting Guides and Mobile Troubleshooting.

Samsung Galaxy A55 Wi-Fi dropping explained — calm, senior-friendly guidance

Focus on the settings that changed with the update: power-saving, optimization, and sleep behavior.

If your Samsung Galaxy A55 keeps dropping Wi-Fi, don’t feel pressured to reset the phone or change your router. The problem is almost always a software setting that changed during the update. Start by clearing the Wi-Fi app cache, which removes temporary files that may be causing the issue. Then check your battery settings — Adaptive power saving can aggressively disconnect Wi-Fi to save power, and that’s often the culprit. Wi-Fi optimization, which constantly scans for better networks, can also cause reconnection loops. Finally, make sure the phone is set to keep Wi-Fi on during sleep instead of turning it off. These four changes target the most common causes and are all reversible if you change your mind.

Disclaimer: This information is AI-generated and intended for general guidance only. Avoid factory reset unless specifically advised. For model-specific menus and exact setting names, use official Samsung documentation or contact Samsung Support directly.

If the issue continues


Getting Started Is Easy

Ask for help, 24/7

If Samsung Galaxy A55 Wi-Fi keeps dropping, start with the safest checks: clear cache, turn off power-saving, disable Wi-Fi optimization, and adjust sleep settings. No factory reset needed yet.

Expert will respond in minutes

Most Wi-Fi dropping issues after Android updates come down to three culprits: app cache corruption, aggressive power-saving, or Wi-Fi optimization scanning. All are fixable without data loss.

Stop Wi-Fi disconnects

Once you adjust power-saving and optimization settings after an update, Wi-Fi usually stays connected reliably. The fix is often permanent and doesn’t require ongoing troubleshooting.

FAQ

Why did my Samsung Galaxy A55 Wi-Fi start dropping right after the update?

Android updates sometimes enable new power-saving features or change how Wi-Fi optimization works. These features are designed to save battery, but they can be too aggressive and cause the phone to disconnect from Wi-Fi frequently. The phone isn’t broken — the settings just need adjustment. Clearing the Wi-Fi app cache and turning off Adaptive power saving usually fixes this.

Will clearing Wi-Fi cache delete my saved passwords?

No. Clearing the cache removes temporary files only. Your Wi-Fi passwords are stored separately and will remain saved. If for some reason the phone forgets your network after clearing cache, you can simply reconnect by entering the password again. It’s a safe step with no risk of data loss.

Is turning off Wi-Fi optimization safe? Will it affect my phone’s performance?

Yes, it’s safe. Wi-Fi optimization is designed to automatically switch to better networks, but it can cause reconnection loops on some phones after updates. Turning it off means you’ll stay connected to your chosen network instead of the phone constantly scanning for alternatives. You won’t notice any performance difference, and you can turn it back on anytime if you want that feature again.

What if the Wi-Fi still drops after trying these steps?

If dropping continues after clearing cache, disabling power-saving, and adjusting Wi-Fi settings, try one more safe step: forget the Wi-Fi network (Settings > Wi-Fi > long-press your network > Forget) and reconnect by entering your password again. If that doesn’t work, check if there’s a newer software update available (Settings > About phone > Software update). A newer patch may fix the issue. Only consider a factory reset if Wi-Fi drops on multiple networks consistently.

Sources

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