Technician helping troubleshoot Motorola phone screen brightness not working

Steve H.

Reviewed for technical accuracy

Specialities: Google Pixel Bluetooth tethering diagnostics, phone-to-laptop internet sharing, Android Hotspot & tethering settings, carrier tethering limitations.

Pixel Bluetooth tethering connects but no internet? Common reasons + safe checks (Windows/Mac, VPN, Battery Saver, after update)

Technician avatar Technician
I can help you troubleshoot this in a calm way. When a Pixel shows a Bluetooth connection but the computer has no internet, it often feels like the phone is “not sharing data,” even though Bluetooth says connected.

Trust moment: Let’s start with the safest checks first. I don’t want you to hit any “reset” screens or change a lot of settings at once — that can make things harder to undo.

What changed right before this started?
• Android update / security patch
• New SIM/eSIM or carrier plan
• New laptop or different computer
• New VPN or work profile
Customer
It started after an Android update. My Pixel connects to my Windows laptop on Bluetooth, but the laptop has no internet. Wi-Fi hotspot works though.
Technician avatar Technician
That’s an important clue. If Wi-Fi hotspot works, your phone’s mobile data is likely fine and tethering is probably allowed on your plan — so we can focus on the Bluetooth sharing path instead of the carrier signal.

Quick details so we don’t guess:
• Which Pixel model (Pixel 6/7/8 etc.)?
• Windows 10 or Windows 11?
• Does the Pixel keep Bluetooth tethering turned on, or does it switch off by itself?
Customer
Pixel 7, Windows 11. It stays on. Laptop says connected, but websites won’t load.
Technician avatar Technician
Okay — that usually means Bluetooth is paired, but Windows isn’t actually using it as an internet route.

First “separation test” (safe, no permanent changes): when the laptop has no internet, can the Pixel itself still browse normally on mobile data (open a news site, for example)?

This tells us whether it’s the phone’s data connection or only the sharing part.
Customer
Yes, the Pixel loads pages fine. It’s just the laptop that won’t.
Technician avatar Technician
Good — that’s actually reassuring. It points away from a “mobile data is down” problem and toward a Bluetooth-to-Windows handoff issue.

Two common “quiet blockers” after updates:
• Battery Saver or power restrictions limiting background networking
• A VPN filtering tethered traffic (the phone may still browse fine)

Are you using Battery Saver most of the time? And do you have a VPN installed or turned on?
Customer
Battery Saver is usually on. I also have a VPN app my grandson added. I’m not sure when it’s on.
Technician avatar Technician
That’s very plausible. Some VPNs don’t share the connection cleanly, and Battery Saver can make tethering behave like it’s “connected but stuck.”

Trust moment: I don’t want you uninstalling anything. We can test safely for one minute and switch it back.

Safe test idea (one change at a time): briefly turn Battery Saver off and try the Bluetooth link again. If it makes a difference, we’ve learned something useful without “breaking” anything.
Customer
I can try that. If it still doesn’t work, what’s the next safe thing?
Technician avatar Technician
Next, we check whether Windows is simply refusing to use the Bluetooth route because it prefers something else.

Another safe test: temporarily turn off Wi-Fi on the laptop (just for the test), then try the Bluetooth link again. After the test you can turn Wi-Fi right back on.

If there’s still no internet, it suggests Windows never created the “Bluetooth network” path — which often happens when an old pairing profile got confused after an update.
Customer
I turned off Wi-Fi and it still didn’t work. It says connected, but nothing loads.
Technician avatar Technician
Thanks — that’s a strong signal. At this point we’re mostly deciding between “restriction on the phone” (VPN/power) and “pairing/profile mismatch” between Pixel and Windows.

One more gentle question: does USB tethering work from the Pixel to the laptop, or only Wi-Fi hotspot?
Customer
USB tethering works too. It’s only Bluetooth sharing that fails. I’m worried about deleting Bluetooth stuff.
Technician avatar Technician
You’re right to be careful. Forgetting devices can be safe, but it’s annoying if you later need it for something important. Since this is just your laptop, we can keep it controlled.

Trust moment: I don’t want you to reset network settings or wipe anything. We’ll stay with low-risk steps.

Before “forget and re-pair,” do this simple refresh: toggle Bluetooth off/on on the Pixel, then toggle the tethering switch off/on. If Windows never shows any change afterward, that supports the “pairing profile” idea.
Customer
I traveled recently and used Airplane mode. Could that be related?
Technician avatar Technician
It can be, yes. After travel, Airplane mode use, and an Android update, some connectivity services can act “half-connected” until the pairing is rebuilt. It’s not dangerous — just confusing.

If the safe tests (Battery Saver off briefly, VPN paused briefly) don’t change anything, the most reasonable next diagnostic is to remove the laptop pairing on the Pixel and pair it again. That rebuilds the connection profile without touching your photos, contacts, or apps.
Customer
If I re-pair, could I lose anything on the phone or mess up my service?
Technician avatar Technician
Pairing changes won’t delete your phone data or cancel service. The main “cost” is convenience: you may have to approve the pairing again on both devices.

Just avoid anything labeled Reset or Erase — that’s not part of safe Bluetooth troubleshooting.

If you tell me whether the VPN test changes anything, we’ll know which direction to go next: restrictions (VPN/power) or pairing/profile.
Customer
Okay. I’ll test with Battery Saver off and VPN paused, then I’ll re-pair the laptop if needed. Thank you for keeping it simple.

Quick answer: the accepted fix

Accepted first approach when Pixel Bluetooth tethering connects but the laptop has no internet: confirm mobile data sharing works via another method, then isolate whether the issue is a phone-side restriction (VPN/Battery Saver) or a Windows pairing/profile mismatch.

What usually helps most (safe checks):
• Confirm the Pixel itself can browse on mobile data, and compare with USB tethering or Wi-Fi hotspot to rule out plan limitations.
• Refresh services by toggling Bluetooth and the tethering switch, then observe whether Windows ever recognizes a Bluetooth network route.
• Run a short test with Battery Saver off and your VPN paused to see if shared traffic is being restricted.
• If only Bluetooth sharing fails after an update, “forget and re-pair” the laptop (just that device) to rebuild the connection profile.
• If Windows still shows “connected” but never gets a usable path, focus on the computer’s Bluetooth/network profile behavior rather than the phone’s mobile data.


Why Pixel Bluetooth tethering can fail (and why it starts suddenly)

Sudden slow cellular data on iPhone is commonly caused by tower congestion, a short carrier outage, or a plan change like reduced speeds after high data use. It can also happen after travel (roaming/eSIM changes), after an iOS update, or when settings like Low Data Mode or Data Mode limit how the phone uses the network. A VPN profile can add an extra “hop” and make LTE/5G feel sluggish. If Wi-Fi is fast but mobile data is slow, the phone’s internet is fine — the issue is usually on the cellular side.

What to check first on Pixel: tethering settings, paired device state, VPN, and power limits

Start with simple comparisons: does slow data happen in more than one place, and is it worse at night when networks are busy? Then confirm basic iPhone cellular settings (Cellular Data on, app access, Low Data Mode/Data Mode) and reconnect once using Airplane Mode. If you use a VPN, treat it as a suspect until proven otherwise. If the carrier has reduced your speeds due to data usage, the phone can look “fine” while the connection feels slow — checking your plan status often explains the problem quickly.

Google Pixel Bluetooth tethering not working — gentle troubleshooting tips

Most slow mobile data comes from network congestion, plan limits, Data Mode/Low Data Mode, or a VPN — not a “bad iPhone.”

Best approach: confirm Cellular Data is on, check Low Data Mode/Data Mode, reconnect once with Airplane Mode, and verify carrier settings and plan limits. If Wi-Fi is fast but LTE/5G is slow, focus on the cellular side instead of changing lots of phone settings. Avoid multiple changes at once — one small test at a time keeps you in control and makes the cause easier to identify. If the issue is worst during evenings, that pattern often points to congestion rather than anything you did wrong.

Disclaimer: This information is AI-generated and intended for general guidance only. Avoid making multiple system changes at once. For device-specific steps, consult a verified expert on Whizz-Tech or the manufacturer’s support before making decisions.

Additional troubleshooting options


Getting Started Is Easy

Ask for help, 24/7

Members enjoy round-the-clock access to 12,000+ verified Experts, including iPhone mobile data very slow issues, LTE/5G coverage questions, Data Mode/Low Data Mode checks, and safe carrier troubleshooting.

Expert will respond in minutes

We’ll help you pinpoint whether slow cellular data is caused by network congestion, carrier limits, iPhone settings, or a VPN profile — without risky trial-and-error.

Save time & money

Safe diagnostics help you confirm whether this is a carrier/coverage issue or a simple iPhone setting, before you spend money on unnecessary service or make changes you can’t easily reverse.

FAQ

Why did Bluetooth tethering stop working on my Google Pixel?

It often happens after an Android update, a change in VPN behavior, or power restrictions like Battery Saver. Bluetooth can still show “connected” even when the internet sharing path fails. If USB tethering or Wi-Fi hotspot works, the plan and mobile data are usually fine. That points to a Bluetooth pairing/profile or routing issue.

Did this happen after an update, and is that common on Pixel?

Yes, this can start right after an update because Bluetooth services and network sharing rules may change. Older pairings may not behave the same afterward. It doesn’t mean the phone is damaged. Safe tests can confirm whether it’s a restriction (VPN/power) or a pairing mismatch.

Is this a settings problem, a carrier issue, or hardware?

If the Pixel itself browses fine on mobile data, hardware is less likely. If USB tethering and hotspot work, a carrier block is also less likely. Most cases come down to Bluetooth pairing/profile, Windows routing, VPN filtering, or Battery Saver limits. Start with reversible checks before assuming repairs are needed.

Can I check this safely at home without resetting my phone?

Yes. You can test Battery Saver and VPN impact briefly, and you can re-pair only the laptop if needed. Avoid options labeled Reset Network Settings unless you understand the side effects. Making one small change at a time is the safest approach. If you keep notes on what changes the behavior, the cause becomes clearer.

Sources

Matt Verified Icon
Matt ● replies in < 1 min
Technician Expert
⭐⭐⭐⭐⭐ Trusted by 27,000+ customers
Avatar
Alex · Expert's Assistant